Nothing on this site shall be considered legal advice and no attorney-client relationship is established. Version date brief summary of changes from previous version Table of Contents 1 Introduction 1 1.1 Document Purpose 1 1.2 Associated Documents 1 1.3 Call Center Project Plan Maintenance 1 2 Project Scope 2 2.1 Outline of Client s Objectives 2 2.1.1 Objectives 2 2.1.2 Success Criteria 2 2.1.3 Risks 2 2.2 Outline of Organization Objectives 2 2.2.1 Objectives 2 2.2.2 Success Criteria 2 2.2.3 Risks 2 2.3 Definitive scope statement 2 3 Deliverables 3 3.1 To client 3 3.2 From client 3 4 Project Approach 4 4.1 Project Lifecycle Processes 4 4.2 Project Management Processes 4 4.3 Project Support Processes 4 4.4 Organization 4 4.4.1 Project Team 4 4.4.2 Mapping Between Organization and Client 4 5 Communications Plan 5 6 Work Plan 6 6.1 Work Breakdown Structure 6 6.2 Resources 6 7 Milestones 7 8 Performance and Metrics 8 9 Risks, Constraints, Assumptions 9 9.1 Risks 9 9.2 Constraints 9 9.3 Assumptions 9 10 Financial Plan 10 11 Other 11 11.1 Open issues 11 11.2 Other 11 A.
Call Center Manager Requirements: High school diploma or. Contact a services consultant today to scope your next project. Healthcare call centers that prefer to outsource some or all their call. However, you will need enough information to convince your stakeholders (including yourself) that the project has a well-founded plan.) Call Center Project Plan Client: client name Project Name: project name Project Manager: project manager s name Synopsis: explain if this is an initial plan, covers only part of the project, valid only until a certain date, etc Version: version number, such as Draft V0.1, Final V1.0, etc Issue Date: issue date Distribution: document distribution list Prepared by: document author(s) Authorized by: Title / Name. By integrating the various systems within your call center and presenting all relevant information, including customer history, via a single, centralized dashboard, you make it easier for agents to resolve open inquiries, reducing handle time and minimizing customer frustration in the process. Taking on other tasks or projects to support employees, other managers, and call center operations. Verint training courses and call center consulting services to meet call center KPIs and. Get the right Call center project manager job with company ratings & salaries. Oversee Call Center Outsourcing Vendors with Expert Project Management Services.
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