We had no way of grouping similar suggestions or voting for them. These submissions were sent to a specific email account. And one of the subjects people could choose was “feedback or ideas”. How did you collect feedback before using Feature Upvote? These two links capture most of the requests that come in with only a small amount still coming through other channels, like email or customer support. Star Finanz funnels traffic to their board from two places-the menu of their application and their support forum.
Otherwise, we are using the different statuses. Email notifications are important for us. When a new comment or feature comes through, they react as soon as they can. If it does, then they merge the two suggestions into one. They read the feedback and check to see if it already exists. Our product owners monitor the boards on a regular basis. The company uses three feedback boards-one board for their private customers who use StarMoney Basic and Deluxe, another for their business product, StarMoney Business, and a third one for their mobile apps.
We just publish it on our board and see whether users vote for it. We’ve also used Feature Upvote to find out if an idea that we have is good or not. About what we can do for our users.įeature Upvote gives us a sense of what things might have the biggest impact on the satisfaction of our users. And we always have to think about what features we need to put in there. How does Star Finanz use Feature Upvote?Įvery two years, we come out with a new version of StarMoney. StarMoney is encrypted so all the data you store in the application is secure. You can upload documents, cancel contracts, and manage your stock portfolio all within the app. You can see what categories you spend the most money on, and so on.īanking is the main use case of the application. You can check how much money you’ve got, see all your transactions, and transfer money to other bank accounts.Īnd we also have analytics. StarMoney lets you import and manage all those accounts in one place. Bank accounts, but also your Amazon accounts, eBay, PayPal, and so on. We support about 2000 different banks and account types. StarMoney aggregates all your bank accounts and information in one place.
#Star finanz starmoney software
We spoke with Rainer Gibbert, head of product development for StarMoney, a multi-banking software owned by Star Finanz. Star Finanz is a daughter company of Finanz Informatik, the IT company behind Sparkassen, a network of 650 financial institutions in Germany. Star Finanz and Feature Upvote Beyond features: Using comments to uncover users’ desired outcomes
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